What does Book Seaplane do with your data?
Book Seaplane collects only what a seaplane operator needs to price and confirm a flight — your name, contact details, passenger count and weights, and, once a flight is booked, passport data for the manifest. That information is shared with the single licensed operator handling your specific flight, never sold, and never broadcast to a mailing list without your consent. This policy is dated 18 September 2026 and is subject to change as regulations and operator practices evolve.
Book Seaplane is a booking and coordination desk operated by Juara Holding Group, an independent broker founded in 2015. Juara Holding Group is not a seaplane operator, does not hold an Air Operator Certificate, and arranges flights through licensed Indonesian carriers such as those authorized under DGCA (Direktorat Jenderal Perhubungan Udara), Karsa Building, Jalan Medan Merdeka Barat No. 8, Jakarta 10110. This page describes how we, as the desk that first receives your enquiry, handle your personal data before it is ever forwarded to an operator.
What information do we collect when you request a quote?
A quote brief is the short form of details you send us by WhatsApp, email or web form so we can check aircraft availability and price a route. We ask only for what pricing and manifest submission require:
| Data category | Examples | Collected when |
|---|---|---|
| Contact details | Full name, phone/WhatsApp number, email address | At first enquiry |
| Trip details | Route, dates, number of passengers, preferred aircraft type | At quote request |
| Passenger weights | Approximate weight per passenger (seaplanes and light amphibious aircraft use weight-and-balance limits) | Before confirmation |
| Passport data | Full legal name as on passport, passport number, nationality, date of birth | Only after you confirm and pay a deposit, for the flight manifest |
| Payment reference | Bank transfer confirmation or payment screenshot (we do not process card numbers ourselves) | At deposit stage |
We do not ask for passport scans, health information, or biometric data. If an operator’s manifest process later requires a passport copy directly from you, that request comes from the operator, not from Book Seaplane, and this policy does not cover how that operator stores it — ask the operator directly for their retention practice, since (as of 17 September 2026) no Indonesian seaplane operator we work with publishes a standardized public privacy policy of their own.
Who do we share your data with?
Your quote-brief data is shared with exactly one recipient: the licensed operator assigned to your confirmed flight, and only the fields that flight requires — typically passenger names, weights, and passport numbers for the manifest DGCA and airport authorities require under Law No. 1 of 2009 on Aviation and its implementing regulations (Permenhub PM 33 Tahun 2022 for charter operations). We do not share your data with other operators you did not book, with resorts or yacht partners unless you ask us to coordinate a connecting transfer, or with any third-party marketing platform.
Internally, only the reservations coordinator handling your enquiry and, where relevant, a supervisor reviewing pricing or safety exceptions see your file. We do not maintain a shared customer database accessible across unrelated bookings.
How long do we keep your information?
Quote briefs that do not convert to a booking are kept for up to 12 months so we can follow up on a route you asked about, then deleted. Confirmed booking records, including passport data submitted for a completed flight, are kept for up to 5 years to handle post-flight queries, refund disputes, or a regulator’s request for records — a period consistent with standard Indonesian commercial record-keeping practice. You can ask us to delete non-essential data earlier; see the contact section below.
How do WhatsApp and email handle my messages?
Our primary channels are WhatsApp (+62 811-3941-4563) and email (bd@juaraholding.com). WhatsApp is operated by Meta, and messages sent through it are subject to Meta’s own data-handling terms in addition to this policy — we do not control WhatsApp’s infrastructure, only the conversation content on our end. Treat WhatsApp as a convenient, encrypted-in-transit channel, not a substitute for something you consider highly sensitive; if you would rather not send passport details over WhatsApp, email them instead, or ask us for an alternative secure method.
We do not use WhatsApp Business API auto-broadcast lists to message you outside of an active enquiry or booking without your separate opt-in.
What about cookies and website analytics?
The bookseaplane.com website uses standard analytics cookies to understand which pages and routes visitors look at, so we can keep the site useful. We do not use these cookies to build advertising profiles for third-party ad networks, and no analytics cookie collects passport or payment data — that information only ever travels through the quote-brief and booking channels described above, never through the website’s tracking scripts. You can block cookies in your browser settings at any time; the site will still function for browsing, though some form fields may need to be re-entered.
What are your rights under Indonesian and international law?
Indonesia’s Law No. 27 of 2022 on Personal Data Protection (UU PDP) gives you, as a data subject, the right to access the personal data we hold about you, request correction of inaccurate data, request deletion where retention is not legally required, object to processing, and withdraw consent for anything beyond what a booking requires. If you are contacting us from the European Union, United Kingdom, or another jurisdiction with GDPR-equivalent protections, we apply the same access, correction and deletion rights on request, even though Book Seaplane is not itself established in the EU/UK and UU PDP is our primary governing framework.
If we ever experience a data breach affecting your booking or passport information, we will notify you and, where required by UU PDP, the relevant Indonesian authority, within the timeframe the law sets out.
How do you request access, correction or deletion?
Send a WhatsApp message to +62 811-3941-4563 or an email to bd@juaraholding.com with your name, the booking or enquiry reference (if any), and what you would like us to do — show you the data we hold, correct it, or delete it. We will confirm the request and respond within a reasonable working timeframe; deletion requests tied to a completed flight may be limited where Indonesian aviation or tax record-keeping rules require us to retain a minimal manifest record.
Liability and scope
Book Seaplane arranges bookings; it does not operate aircraft, set safety standards, or control how a licensed operator stores, uses or protects data once your manifest details are transmitted to them for the flight. Our responsibility under this policy covers the data we collect and hold before and around that handoff. For anything the operator does with your data during and after the flight, their own policies and Indonesian aviation regulations govern, and we encourage you to ask the assigned operator directly if you have questions specific to their systems.